Refund policy

Trading cards are a graded, hand-inspected product. Please read this policy carefully before ordering. Placing an order confirms you accept these terms.

All Sales Final

All products — singles, sealed product, accessories, and preorders — are sold as final sale. We do not accept returns or exchanges for buyer's remorse, "cold" boxes, unwanted preorders after shipment, or any reason unrelated to the exceptions below. This policy protects every customer by ensuring the sealed product on our shelves has never left our custody.

Exceptions — When We Do Refund or Replace

1. Misgraded Singles

Every card is photographed, hand-inspected, and graded to the industry-standard scale (Near Mint, Lightly Played, Moderately Played, Heavily Played, Damaged) before shipment. If a card arrives in a condition materially worse than listed, contact us within 7 days of delivery with clear photos of the front and back. Verified misgrades are eligible for a full refund (including return shipping) or replacement of equivalent value.

If you have any questions about a card's condition, please contact us before ordering — we're happy to send additional photos.

2. Damaged in Transit

Contact us within 48 hours of delivery with photos of (1) the shipping package, (2) any interior packaging, and (3) the damaged item(s). We will file a carrier claim on your behalf and issue a refund or replacement once verified.

3. Wrong Item Shipped

If we ship the wrong card or product, we'll cover the return shipping and either replace it correctly or issue a full refund. Contact us within 7 days of delivery.

4. Manufacturing Defects (Sealed Product)

Manufacturing defects inside factory-sealed product (misprints, missing packs, short packs, etc.) are handled by the manufacturer, not by Foil & Fire. Please contact The Pokémon Company / Wizards of the Coast / Konami / Ravensburger / Bandai's customer service directly — they will typically replace the affected packs at no cost. We're happy to help you find the right contact.

Lost Packages

Tracked shipments (Ground Advantage, Priority Mail, UPS, etc.): If tracking shows no movement for 10+ business days, contact us and we'll open a carrier investigation and offer a replacement or refund at our discretion.

Plain White Envelope (PWE) shipments: PWE has no tracking and is shipped at the buyer's risk. We are not responsible for PWE orders lost, delayed, or damaged in transit. PWE is only offered on qualifying low-value orders and is optional — upgrade to tracked shipping at checkout if you'd like coverage.

Preorders

Preorders may be cancelled for a full refund at any time before the product ships. Once the preorder ships, standard all-sales-final terms apply. Preorder release dates are estimates provided by the publisher and may shift; a shifted release date is not grounds for a post-ship refund.

Chargebacks

If you believe there's an issue with your order, please contact us first — we resolve nearly every issue directly. Filing a chargeback without contacting us may result in account suspension and being reported to fraud-prevention services used by other TCG retailers.

How to Start a Claim

Email admin@dragonshoard.gg with your order number, a description of the issue, and clear photos. We typically respond within 1 business day.

Last updated: August 2026